LPG Heating Case Study - The Red Lion Inn

Calor’s Trevor Day believes that it’s the instant controllability of LPG that really makes the difference for establishments such as The Red Lion Inn. "It’s crucial for chefs to be able to turn the heat up or down instantly, and this is one of the true benefits of LPG for catering establishments."

Currently, the pub serves 400 meals each week and a staggering 500 meals at weekends. Having such a large demand for food is something that Robin has created through his innovative recipes and inviting atmosphere. He doesn’t believe in bad service and aims to exceed customers’ expectations every time they eat or simply drink at The Red Lion Inn.

"I don’t believe in losing customers, which is why I rate my standards of food so high," he says. I rely on my suppliers heavily and I expect high standards of service from them too - if they let me down - I let my customers down, which I just can’t afford to let happen. Therefore, I always choose to work with companies that I know have a good reputation within their industry".

Like every other fuel, more is always required in the winter and this is no different with Calor LPG. The Red Lion Inn relies on it for cooking and hot water throughout the year and even more so for central heating in the winter.

Calor automatically visits the pub to top the tank up when it’s required. Robin says: "I don’t have to call Calor to request more gas, it just happens, and this is a great advantage for me because it saves me from having to leave the premises to check how much is left.

"It allows me to forget about my LPG facility and just use the gas for my catering and heating needs," says Robin.

Trevor says: We believe that our customers shouldn’t have to take on the extra burden of how much gas they have, that’s our job.

"As a company, we have the UK’s largest LPG delivery fleet and we’re proud to be the number one supplier, therefore we understand the importance of never letting our customers down."

Robin’s plans for expansion however, don’t end here. He wants to continue adding more covers to the pub and would even like to expand it to offer B & B facilities. Whatever Robin’s future catering or heating requirements, Calor will be on hand to help.

For now though, Robin is looking forward to another busy period of satisfying his customers’ love of food, and with a little help from Calor - the UK’s leading supplier of LPG - he looks set to do this with ease.